A SENIOR figure at Salisbury-based homecare provider Abicare has been promoted to director of operations & compliance after more than two decades helping shape the company’s growth.

Sarah Mullins steps into the new role overseeing daily operations, compliance and safeguarding across the region, working closely with the chief operating officer to ensure services run efficiently and meet strict regulatory standards.

Her journey with the firm began in 2002, when she spent three months working as a carer to gain hands-on experience before moving into a care co-ordinator role.

Over the next 24 years she progressed through branch set-up and management, registered manager, area manager and operations manager – playing what the company describes as an instrumental role in its expansion and development.

Looking ahead, Sarah says: “I have ambitious aims for the next 12 months. Having worked for Abicare for such a long time, I am keen to streamline operations and simplify processes, reducing administrative tasks for the teams.

“By doing so, I hope to develop a culture of engagement, where all care professionals working for Abicare love what they do and feel valued, so that they always deliver compassionate, quality care to our care recipients.

“Abicare was a new and privately owned company when I first started. I have been able to build and enjoy a meaningful, challenging yet very rewarding career with the business, making a direct impact and contributing to its growth.

“Now I have a vital role in balancing strategic efficiency with the core commitment of bringing ‘the heart’ back into everything we do, with quality and compassion remaining at the forefront.

“Ultimately, I want to continue to support as many people as possible stay in their homes comfortably for as long as possible, making a real difference to their lives.”

Chief operating officer Matt Hibberd said: “Sarah is an invaluable asset to Abicare and I am thrilled she has been promoted.”